Emergency Notification System – A system that allows one person to create a message and then send it out to large groups of people all at once.
Note: These messages can be sent via phone, SMS, email, and fax.
Business Continuity – A plan that allows your business to continually bring in revenue, while serving your clients in the quickest and most efficient way possible.
Request for Information (RFI) – First step in standard business process with the purpose of collecting information about capabilities of potential vendors, normally followed by an RFP.
Request for Proposal (RFP) – Second step in standard procurement process, which is issued during the early stages, most often utilized by governmental, educational and healthcare organizations to outline system specifications prior to a group bid.
Credit – A credit is used as payment for Message911 notifications.
Note: Credits can be used for anything, like emergency and non-emergency notifications to text notifications and conferences. 1 Credit = $0.01
Group – An unlimited list of phone numbers chosen to send a notification.
Administrative Accounts – Primary account by which sub-account settings may be set.
Sub-accounts – A separate login ID and Password for alternate users within the same organization.
First Responder Group (FRG) – Groups that are labeled as such will automatically be given highest priority in the call queue to ensure fastest delivery possible with respect to total traffic.
Emergency – Priority notification handled at the call queue just behind FRGs.
Non-Emergency – Non-priority notification normally utilized for public service announcements and non-time sensitive information distribution.
Map-Based – Notification-type that is pulled from geo-coded, registered phone numbers and aggregated to communicate immediately with people in a specific location/area.
TXT/SMS – Traditional short messaging service or texting provided over phone lines, not sent to phone email addresses.
Call&Connect™ Conferencing – A notification call sent to all parties involved, upon reception the recipient presses 1 to join the conference or hangs up, of which reporting of recipient action is aggregated for administrator review in real time.
MeetMe™ Conferencing – Traditional call-in conferencing with passcode authorization for entrance.
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